Customer Service Representative - Work From Home in Nebraska

Customer Service Representative

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member.

Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application. Candidate must have distraction free environment in order to take back-to-back calls throughout the day and possess high speed internet. Pay for this position is an annual salary of $42,640. Training for this position is remote and lasts approximately 9-12 weeks long (Monday - Friday from 8 : 00am - 4 : 30pm CST). After training is completed - all employees must be able to work any 8.5-hour shift Monday - Friday within the hours of 7 : 30am - 6 : 00pm CST.

Customer Services hires for classes and we anticipated class start dates :

• Summer 2025
• Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application!

What you'll do :

To be considered for this position, you must have :

The strongest candidates for this position will also possess :

Learn more about what makes BCBSNE such an exceptional place to work.