Lead Server @ Ovation Heartwood Preserve!

Job Description

Job Description

Lead Server

Status : Full-Time

Shift : Various schedule, Weekend availability needed

Wage : $18.00 / hr

Location : Ovation Heartwood Preserve | 470 Maxwell Plaza, Omaha, NE 68154

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission : To enhance the life of every person we serve

Supports and maintains The Ovation Core Values :

Integrity above all else

Passion for the quality of people’s lives

Quality that is obvious

Innovation, not emulation

A culture of respect, belonging, and celebration of diversity

Reaching to learn, grow and embrace change

Teamwork, trust, camaraderie, and fun

Responsibilities :

• Promptly and warmly greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service.
• Demonstrate a complete understanding of all menu items and ingredients. As requested, advise guests on appropriate combinations of food and drinks, accommodate reasonable requests, and note preferences. As needed, demonstrate knowledge of specialized diets and allergens.
• Communicate directly with back of the house staff to ensure that orders are delivered correctly, and all special requests are addressed and accommodated.
• Exhibit exceptional communications skills, ability to get along well with others, demonstrate flexibility and patience along with and interest in people and a willingness to verbally communicate with guests and staff.
• Maintain a high level of sensitivity and confidentiality regarding any personal or medical information that is shared.
• Deliver food promptly and professionally following the established steps of service and maintaining safe food handling and sanitation standards. Follow up periodically to assist with any additional needs or requests.
• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor.
• Ensure that the dining room / area is properly set-up prior to and after service period. Keep clean and neat while meeting all established sanitation standards.
• May be asked to operate equipment, including but not limited to fire extinguisher, telephone, iced tea / soda machine, soup well, coffee machine.
• Collect tickets and follow proper cash handling procedures.
• Work alongside staff of other departments in performing job duties and for any special events or functions.
• Perform other duties and functions as assigned.

Qualifications :

Employee Perks :

“At Ovation, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success.” We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

The company reserves the right to revise the duties set forth in this job description at its discretion.