Customer Support Specialist

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Direct message the job poster from CSafe

CSafe is seeking a Customer Support Specialist at our World Headquarters , in Monroe, Ohio to join our world class global customer service team! Standard working schedule is Monday through Friday from 8a-5p EST . You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager.

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a client-first focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Come join our growing industry and build your career with us!

KEY RESPONSIBILITIES :

• Processing purchase orders and leases, across CSafes full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

JOB QUALIFICATIONS :

WHY JOIN US :

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyones voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Heres what we offer to our employees :

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage, Packaging and Containers Manufacturing, and Aviation and Aerospace Component Manufacturing

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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