Teller

TITLE :

• FINANCIAL SERVICE SPECIALIST I (TELLER) STATUS :   NON-EXEMPT DEPARTMENT :  MADISON BRANCH REPORTS TO :   ASSISTANT BRANCH MANAGER PAY SCALE :   $19.50 - $22.00 PER HOUR   Sacramento Credit Union is seeking candidates who enjoy being of service to customers, possess excellent communication skills and have the ability to cross-sell products and services for our Financial Service Specialist I (Teller) position at our  Madison branch.   Individuals who derive satisfaction and accomplishment from assisting others would be successful in our environment.  All Tellers have a fixed schedule so it’s perfect for individuals wanting a work / life balance.  The 37 / 40-hour schedule is as follows : Monday :               8 : 30 am - 5 : 30 pm Tuesday :              8 : 30 am - 5 : 30 pm Wednesday        8 : 30 am - 5 : 30 pm  Thursday            8 : 30 am - 5 : 30 pm (OFF if working Saturday) Friday :                 8 : 30 am - 5 : 30 pm or 9 : 30 am - 6 : 30 pm  Saturday             9 : 30 am - 2 : 30 pm (OFF if working Thursday)   RESPONSIBILITIES INCLUDE : Greet and welcome members to the credit union in a courteous, professional, and timely manner.
• Processes member transactions such as deposits, withdrawals, cash checks, transfers, loan payments, issue cashier’s checks, and other transactions.
• Issues new ATM / VISA check cards for members and assists with PIN updates.
• Assists with daily operational tasks such as opening and closing duties and working in dual control.
• Informs, educates and cross sells current products and services to members and refers members to designated staff for assistance.
• Achieves referral goals as directed by Assistant Branch Manager or Branch Manager.
• Examine share draft / checks for proper endorsement and placing the proper holds.
• Sets up periodic payments and assists members with completion of payroll deduction and direct deposit.
• Balances ATM and processes night-drop deposit transactions.
• Balance cash drawer at end of shift and compare total amount to the CORE.
• Research and resolve discrepancies.
• Report any discrepancies to management, as necessary.
• Assist in loading cash into TCRs and posts replenishments.
• Processes stop payments, wire request, affidavit of unauthorized use of VISA debit and credit cards, updates member status, changes to name, address, and other pertinent information.
• Open and close sub shares on accounts.
• Processes account closure requests, attempts to prevent account closure, if possible.
• Completes daily duties such as check scanning, closing out cash advance terminal.
• Scans all necessary documentation.
• Enroll members in online and mobile banking.
• Identifies and reports fraudulent activity to management in accordance with current procedures to prevent potential loss to the credit union.
• Maintain knowledge of all credit union products and services that are handled or promoted by FSSs.
• Maintain knowledge and adhere to all SCU’s policies and procedures, rules, and regulations for the FSS area, including robbery, Bank Secrecy Act and Money Laundering policies and procedures.
• Assist at other branches, as needed.
• Participates in community and business development events to increase brand awareness and drive new business.
• Maintains effective communication and working relationships with all members and co-workers.
• Adheres to SCU’s Dress Guidelines.
• Maintains good attendance record.

Performs other related duties as assigned.   MINIMUM QUALIFICATIONS :

PHYSICAL DEMANDS :