Service Technician

Job Description

Job Description

Join Henderson Products Inc., located at 22686 Fisher Road, Watertown, NY! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and “Keeping America’s Roads Safe!”

Day Shift Hours! Monday - Friday : 6 : 00AM to 4 : 30PM

HOW YOU WILL CONTRIBUTE : As an Installation Technician in our Service Department, you will play a vital role in the installation, troubleshooting, and repair of custom equipment packages. This hand-on position requires a diverse skill set—including welding, fabrication, 12V electrical, hydraulics, and mechanical assembly—and a strong commitment to quality, safety, and customer satisfaction.

• Perform a variety of installation-related tasks under supervision, including routine work, troubleshooting, light maintenance, modifications, and repairs.
• Ensure installation work meets customer specifications and company standards on a daily basis.
• Utilize a range of technical skills including welding, fabrication, 12V electrical, hydraulics, assembly, and diagnostics.
• Operate tools and equipment such as hand plasma cutters, cutting torches, overhead cranes, power tools, and more.
• Remove old equipment and install new systems, including cutting, drilling, welding, and repositioning components on customer vehicles.
• Diagnose and repair issues related to hydraulic systems, 12V electrical components, valves, and cylinders.
• Maintain accurate records of installations, repairs, inventory, and scrap reporting.
• Enter warranty findings and resolutions into the CAPA database for Tech Services.
• May assist in truck programming; training will be provided as needed.
• Organize work to ensure installations are completed efficiently and on time.
• Maintain proper inventory and supply levels to support installation efficiency.
• Follow all safety standards and perform preventative maintenance to reduce repair costs.
• Communicate effectively with customers during service visits to understand and resolve issues.
• Maintain a clean, orderly, and professional work area and appearance.
• Demonstrate courtesy, discretion, and sound judgment in public-facing interactions.
• Understand technical specifications and product accessories to assist customers with applications.
• Work to achieve error-free performance with strong attention to detail.
• Responsible for other duties as assigned.

Note : While this position is primarily based in our shop, occasional travel may be required for on-site service or warranty work. This role does not involve general automotive services (e.g., oil changes, brake jobs) but focuses exclusively on installation-related service and diagnostics.

WHAT WE OFFER YOU :

WHAT THIS ROLE NEEDS (preferred) :

WORKING CONDITIONS :

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.