People Advisor (People4)

People Advisor (People4)

Position : People Advisor

Location : Remote role (travel to support offices for team meetings as required)

Contract : Full Time Permanent

About Cera

Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in peoples homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $300M revenues.

Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest growing businesses in Europe.

Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the companys technology is used by 2,000+ businesses nationwide. Its technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 high risk alerts each day.

Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in peoples homes, created 10,000 jobs, and licensed its recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers.

About the role :

The People Advisor role is part of the People Operations Team, and is a trusted advisor to the business. You will support line managers by providing advice and guidance across all HR policies and managing complex cases with a commercial focus. Youre confident in your Employment Law knowledge and are comfortable translating this into the advice you give, managing cases from beginning to end. Youre comfortable working independently, are able to prioritise effectively and manage high volumes of cases.

This is a collaborative role, youll work closely with the team of People Partners to manage cases. Youll also work with the People Associates and People Operations Manager to ensure consistency of communication, policy and practices and sharing of information.

The People Operations team supports the business as the first point of contact for colleagues, providing HR policy advice and guidance, with empathy and professionalism.

Employee Relations expert, able to manage complex Disciplinary, Grievance, Capability, Long Term Sickness, Performance etc. cases including supporting items escalated by the People Associates

Coach and influence managers to ensure decisions are in line with current legislation while remaining commercially aware

Identify training needs in core ER topics, design and deliver content

There will be the opportunity to support ad-hoc projects as and when required

What were looking for :

We are looking for someone who is happy to take on the responsibilities above and learn and develop on the job but we feel that there are a few really important things you will need to succeed here.

Ability to challenge and influence key decision makers with an assertive and confident approach

Strong HR generalist background with demonstrable experience managing complex cases in a commercial environment including redundancies, dismissals, change management. Experience managing high volume caseload desirable.

Highly organised and pragmatic approach with good attention to detail and the ability to deliver to set deadlines

Strong communication skills both written and verbal, with the ability to maintain confidentiality

Comfortable using data and completing analysis to identify trends and provide insight Proven ability to build and maintain strong relationships

A desire to embrace and drive change whilst identifying and supporting process improvements and efficiencies

Happy to work both collaboratively as part of a team and completely autonomously using initiative where required

Is resilient and comfortable working with high levels of ambiguity in a fast paced environment that will continue to change and evolve

Proactive problem solver who acts with high levels of professionalism at all times Excellent computer skills including experience with Google Suite desirable Comprehensive and up to date grasp of employment legislation and its practical application

CIPD qualification or equivalent desirable

What we offer

We offer flexible working hours and remote working arrangements, 25 days holiday + your birthday off on top of bank holidays

Mobile phone, laptop and full remote IT package setup to work remotely. Company pension scheme

Training and development for your role and future career development Competitive salary, discretionary bonus and long term employee schemes Lifeworks discount platform and Employee Assistance Programme Refer a Friend scheme

Service and Recognition awards

Life at Cera

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgment, no matter who you are or where youre from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

The COVID-19 pandemic has seen everybody at Cera shift to remote working. We are currently introducing a hybrid working model for specific roles. This is something we will continually review in conjunction with the changing restrictions in each of our locations.

Ultimately we trust our colleagues to get the work done wherever suits them best, let us know your preferred way of working.

Compensation details : 33330

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