Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This long-term contract position offers an excellent opportunity to assist customers and ensure smooth operations within a dynamic environment. If you have a passion for helping others and thrive in a detail-oriented role, we encourage you to apply.

Responsibilities :

• Welcome and assist customers upon their arrival, ensuring a positive experience.
• Review and verify customer paperwork for accuracy and completeness.
• Manage and organize customers within the queuing system to maintain efficiency.
• Evaluate vision test results and accurately record passing scores.
• Input vision test results into the computer system with precision.
• Guide customers in utilizing self-service kiosks and resolve any issues.
• Capture and process customer photos for driver's license applications.
• Proven experience in customer service or a similar role.
• Strong organizational skills with the ability to handle paperwork accurately.
• Familiarity with data entry tasks and proficiency in computer systems.
• Excellent interpersonal skills and the ability to communicate effectively.
• Attention to detail and the ability to follow procedures.
• Availability to work Monday through Friday during regular business hours.
• Experience working in a New York State agency is preferred but not required.