Next Gen Services Technician

Primary Purpose :

Installs and Repairs fiber, and copper services to residential and business customers. Installs Fiber and High speed internet Equipment. Locates trouble, repairs or replaces lines. Instructs customers in use of equipment. Performs other related, marginal duties as required.

Essential Duties / Functions :

Duties include but are not limited to the following :

Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment

Installs, rearranges, and removes various, types / categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers

Assists Customers with Wifi network configuration, customization, and assessment

Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage

Labels, pulls and dresses various types / categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic

Installs lines for data and other forms of communications, using fiber / copper e.g. 2 wire / 4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing

Terminates various types / categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.

Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop

Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields

Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns

Performs multi-dwelling unit upgrades and / or change over in services; reports any project scope changes, issues or concerns to management leadership

Operates company vehicle to travel to daily work sites

Performs additional duties and task as required by the company

Abides by company safety practices and policies

Employee Qualifications :

Tests - Results obtained in standard tests for this position must meet minimumrequirements established by the testing program

Physical Demands :

Ability to identify and distinguish tones / levels

Ability to identify and distinguish colors

Ability to work in confined areas

Ability to lift and carry tool boxes, drop wire, parts containers and installationloads

Ability to climb poles / ladders

Ability to lift, carry, set-up, climb and take down ladders

Mental Demands :

Requires alertness and attention to detail

Valid driver's license; must be able to operate manual transmission

Ability to obtain various security clearances

Positive attitude and work ethic under all types of conditions

Working Conditions :

Indoor-outdoor work; exposed to adverse weather conditions, confined work areas. dust, noise, dirt, irate customers, etc.

Weekday, weekend and holiday work tours including day, evening and night hours

Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours

Subject to scheduled and / or unscheduled overtime work

Occasional callouts on nights, holidays and weekends

Subject to occasional Neighbor Island Travel when necessary

Pay Range : $20.13 - $38.36

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com and / or @altafiber.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers () for added security.

Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran