Customer Service Coordinator

Overview

This role contributes to PepsiCo's success by providing support to North America Power of One (NA PO1) Pilot customers by guiding / troubleshooting the NA PO1 Pilot ecommerce experience and handing customer inquiries, including service and delivery concerns. Establishing and maintaining Gold Standard business relationships and delivering

Responsibilities

• Manage inbound customer contacts with white glove customer experience as the guiding principle
• Follow-up with assigned customers as scheduled via phone and / or email to provide closed loop service and an exceptional customer experience
• Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
• Ability to successfully coordinate and resolve manual customer inquiries to include but not limited to Delivery Issues from start to completion
• Ability to be flexible and adapt to a rapidly changing environment as dictated by the pilot and manual nature of this work
• Multitasking capabilities that include but not limited to email, online applications, and inbound / outbound calls
• Ability to work successfully within a team environment with strong documentation skills and attention to detail
• General knowledge of Pepsi and Frito brands and products
• Ability to speak calmly to frustrated customers on a variety of topics : product availability, off schedule delivery requests, and minimum order adherence
• Proven ability to work independently with minimal or no supervision
• Understand pricing and payment at a customer level and help to resolve related issues
• Maintain business relationship and tight wiring with Field Internal and external contacts

Compensation and Benefits :

Qualifications

Preferred Job Qualifications :

Requirements :

EEO Statement

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer : Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement