Bilingual Supervisor, Care Management Support

Bilingual Supervisor, Care Management Support

Become a part of our caring community and help us put health first. The Bilingual Supervisor, Care Management Support is a frontline leader responsible for driving team performance, engagement, and operational success within a dynamic, metric-driven call center environment. This role oversees a team of non-clinical support associates managing inbound and outbound calls in support of member health and wellness, performing manual research, and case coordination to support members, internal partners, and business objectives. Supervisors must be flexible to cover associate schedules MondayFriday between 8 : 00 AM and 8 : 00 PM ET, with occasional Saturday coverage (9 : 00 AM6 : 00 PM) as business needs require.

The Supervisor ensures consistent execution of service delivery, quality standards, and process compliance while fostering an environment that encourages growth, accountability, and collaboration. This leader partners closely with peers, management, and cross-functional teams to enhance efficiency, implement new initiatives, and achieve strategic outcomes.

Key Responsibilities

Lead and Develop a High-Performing Team :

• Provide daily oversight and coaching to call center associates supporting inbound, outbound, and manual research workstreams. Foster engagement through regular feedback, recognition, and professional development.
• Drive Operational Excellence :
• Ensure adherence to productivity, quality, and service-level goals. Leverage performance data to identify opportunities for improvement and implement actionable solutions.
• Deliver Leadership Rhythm and Accountability :
• Conduct a minimum of two team meetings per month and one 1 : 1 meeting per associate per month to review performance, progress, and development plans. Complete monthly call quality reviews, mid-year, and end-of-year evaluations per company standards.
• Support Projects, Pilots, and Innovation :
• Participate in and lead departmental pilots, test-and-learn initiatives, and process improvement efforts. Collaborate with business partners to operationalize successful pilots into permanent workflows.
• Ensure Policy and Compliance Adherence :
• Uphold consistent execution of policies, procedures, and compliance standards. Promote a culture of integrity and accountability in all operational activities.
• Recruitment and Workforce Development :
• Support interviewing, selection, and onboarding of new associates. Partner with leadership and HR to maintain a strong talent pipeline and positive team culture.
• Collaborate Cross-Functionally :
• Communicate effectively with internal and external partners to resolve escalations, align on goals, and ensure seamless member and partner experiences.

Why Join Our Team

This role offers the opportunity to make a direct impact on both our members' experiences and the success of our organization. You will lead a team that drives meaningful results, contributes to business growth, and embraces innovation through collaboration, accountability, and care. In return, we offer competitive pay and special benefits including resources for your health, mental well-being, financial fitness, and needs for time away.

Use Your Skills to Make an Impact

Required Qualifications :

Preferred Qualifications :

Work-At-Home Requirements

To ensure Work-At-Home employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

Additional Information

Interview Process :

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year.

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Application Deadline : 11-05-2025

About Us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, or disability or protected veteran status. It is also the policy of Humana to take affirmative action, in