Lead Product Manager, Developer Experience

Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.

In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes : enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days / week in our Boston office. Fully remote candidates will not be considered at this time.

What You’ll Do :

• Set the Vision : Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.
• Make Developers Your Customers : Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
• Accelerate with AI : Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.
• Deliver Measurable Outcomes : Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
• Champion Quality & Safety : Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
• Scale for the Future : Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.
• Be Data-Driven : Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
• Build for Collaboration : Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.

Who You Are :

Success in This Role Looks Like :

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