Operations Manager Position
TRIGO Global Quality Solutions is seeking to fill an Operations Manager position in Greer, SC. Overall Purpose : Ensure the quality service and support of all mission actives at a location they are assigned. Ensure that all Company / Customer mission guidelines are being adhered to and meet quality standards. Organizing and coordinating teams at site level to fulfill jobs / missions, managing the site teams and ensuring good social climate on the site / sites. Support and contribute to the company Quality Policies and QMS.
Reports To
Site Manager
Responsibilities
Client Relationship and Business Development :
- Establishing and maintaining relationships with customers and site personnel
- Daily communications with various stakeholders at the site level
- Ensure clear and transparent communication to clients
Operations :
Set up and supervise missionsStaffing of missionsCoordinate changes in missionsConduct ongoing audits of effectiveness of work being performedPerform visual, mechanical, and functional verifications to insure compliance to quality standards and specificationsComplete audits to ensure work instructions and policies are followedAssist Site Supervisors with the training of new employeesTrain / Mentor Site SupervisorsCoordinate Site Leaders daily schedules / activities to ensure successful daily operationsDemonstrates commitment to reduce the risk of workplace accidentsEstimating job / mission costs as accurately as possibleMaking sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date informationMaking sure operational management tools, and monitoring tools are up-to-date, with accurate informationEnsuring compliance with established KPI'sEnsuring continuous improvement to optimize services provided and site efficiencyMust comply with local and company Health and Safety legislation, laws, and policiesOrganization and Management :
Ensures all site personnel receive corporate communicationsPartner with Human Resources for performance and attendance issue resolutionAct as a liaison between Site Manager and site leadersCreate and maintain a 5S working environmentTechnical :
Update daily system entries in company and Customer portalsCreate and maintain customer and company reportsAnalyzing technical requirements for customers jobs / missions (existing or upcoming)Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes / spillsCreate electronic work instructions and have the ability to navigate company and customer websites and portalsIdentify technical resources when needed to anticipate and fully address client needsOther :
Any other duties as assignedKnowledge, Skills, Abilities
Hard Skills :
Proficiency in EnglishComputer skillsMicrosoft Office and OutlookAbility to lift / move 50 lbs.Writing work instructionsValues and Attitudes :
Global team spirit