Customer Service Representative - Healthcare Products & Services

Job Description

Job Description

Location : Boynton Beach, FL

Company : Atlantic Healthcare Products

Job Type : Full-Time / Part-Time

Competitive Pay with Commissions available

About Us :

Atlantic Healthcare Products is a leading provider of high-quality healthcare products and medical supplies. We are committed to enhancing the quality of life for our customers by offering a wide range of products tailored to their specific needs. Our dedicated team strives to provide exceptional service and expert support to ensure that every customer feels valued and informed.

Position Overview :

We are seeking a motivated and compassionate Customer Service Representative to join our team. The ideal candidate will have strong communication skills, a passion for helping others, and a thorough understanding of healthcare products and medical supplies. As a key member of our team, you will assist customers with their inquiries, provide product recommendations, and ensure a positive shopping experience both in-store and online.

Key Responsibilities :

• Greet customers warmly and assist them with their questions and needs in a friendly and professional manner.
• Provide detailed information about our products and services, including usage, benefits, and care instructions.
• Process customer orders, returns, and exchanges efficiently while maintaining accurate records.
• Handle customer complaints and inquiries professionally, striving to resolve issues to ensure customer satisfaction.
• Maintain knowledge of current products, services, and promotions to effectively assist customers.
• Collaborate with team members to optimize inventory management and ensure products are well stocked.
• Assist with the training of new staff on customer service protocols and product knowledge.
• Perform administrative tasks, such as data entry, filing, and maintaining customer databases.
• Ensure compliance with all safety and health regulations in the store environment.
• Engage with customers through various channels, including phone, email, and online chat, to provide support and information.

Qualifications :

Full-Time Benefits :

How to Apply :

If the position sounds like you, please submit your application. We look forward to hearing from you!