Restaurant Host / Hostess

Job Description

Job Description

Restaurant Host / Hostess

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated host / hostess in a fine dining restaurant who creates a welcoming and pleasant atmosphere for guests, ensures exceptional customer service is delivered from the moment the guest(s) arrive until they depart. The host / hostess is responsible for managing reservations, greeting, and seating guests, and coordinating with the restaurant staff to provide an unforgettable dining experience.

Core Job Responsibilities & Duties

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression
• Always maintain a professional and friendly attitude while attending to guests’ needs
• Manage reservations and maintain an organized seating chart, including handling incoming reservation inquiries, either in-person, over the phone or via email
• Responsible for accurately recording and confirming reservation details, paying attention to specific requests and preferences
• Update and maintain the reservation system, ensuring accurate and up-to-date information
• Monitor and manage online reservation platforms and guest profiles
• Manage waitlist and effectively estimate waiting time for guest(s)
• Coordinate with the restaurant staff to accommodate special occasions and requests
• Escort guests to their assigned tables, considering their preferences and special requests
• Assist in maintaining a positive and efficient workflow within the restaurant
• Always maintaining professional appearance and demeanor
• Ensure the availabilities of menus, promotional materials, and necessary supplies for guests during wait times
• Assist in the collection and analysis of guest feedback and preferences
• Other duties as assigned by supervisor and / or management

Qualification Standards & Company Requirements

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