Patient Care Coordinator

Job Title : Patient Care Coordinator

Supervisor : Dr. Goldberg

Position Summary

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all office and patient support services within the office.

The person screens the patient to determine how we can best help them. They respond to patient questions and facilitate smooth patient flow and services for the patient. They support the office by serving as the lead with scheduling appointments, handling administrative and financial processing, insurance claim processing and follow-up, inventory tracking, and record-keeping. PCC’s demonstrate excellent patient care and work with the team to coordinate events, outreach, and other growth-generating activities, including the incorporation of telemarketing and patient retention calls as needed.

Essential Duties and Responsibilities :

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patientcare while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include : petty cash reconciliation, end of week close, bank deposits, posting of charges, entering invoices, payments and timely insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents.
• Verify patient information, billing / insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other front office staff, as may be appropriate.

Education and Experience Requirements :

Required Skills :

Physical Demands :