Systems Administrator

Primary Purpose

This role is responsible for assistance with the management of the City's server and PC infrastructure. Additionally, the position will provide staff support by responding to service tickets and participating in IT projects.

Supervision

Under direct supervision of the Information Technologies Manager.

Responsibilities

• Responds to and resolves computer-related service tickets submitted by various department groups in a timely manner with adequate documentation of the process through internal ticketing system.
• Helps to plan, deploy, enhance, and may develop new and existing computer and telephone systems.
• Assists in the implementation of advanced and / or specialized systems throughout the City departments.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user computing devices, software, mobile technology, telephone equipment, peripheral devices, networking, hardware, and software.
• Implements and maintains imaging systems for computer systems.
• Maintains, upgrades, and replaces operating systems and software, servers, storage, and security solutions.
• Assists in the administration of the City's Microsoft 365 tenancy.
• Leverages Microsoft RSAT for Windows to manage server, network, and computer environment (AD, DHCP, DNS, Group Policy, RDS, and more).
• Mitigates security threats and conducts security audits as needed, to ensure effective measures are being administered.
• Helps conduct research on products, services, protocols, and industry standards to support implementation efforts.
• Assists in network device management, such as activating and configuring new ports on switch for new or moved devices.
• Deals effectively and courteously with all fellow staff and the public.
• Performs other duties as assigned.

Important Duties

Education & Experience

Knowledge, Skills, & Abilities

Must have a working knowledge and ability to maintain and troubleshoot Microsoft Windows (server and desktop), Apple iOS, Linux; Must provide excellent customer service in responding to and resolving service requests; Must have experience managing and monitoring network storage backup solutions, working knowledge of Synology and Veeam Solutions preferred.

Special Requirements

Physical Demands

Must possess the ability to operate a computer keyboard and / or mouse.

Work Environment

Primarily indoors with heating and cooling regulated in a general office environment.

Selection Guidelines

Formal application, rating of education and experience, oral interview, reference check and job-related tests may be required.

The City of Republic is an Equal Opportunity Employer.

Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to testing or appointment.

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