Customer Support SpecialistTalent • Springfield, Massachusetts, United States
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Customer Support Specialist
Talent • Springfield, Massachusetts, United States
4 days ago
Job type
- Full-time
Job description1+ year of customer-facing experience (call center, customer service, or similar phone-based role). Strong communication skills with an upbeat, resilient personality Organized and detail-oriented, with the ability to juggle multiple tasks in a fast-paced environment. Tech savvy with basic knowledge of Excel, email, and Microsoft Teams. Full-time, 40 hours / week. Contract role with long-term potential for extension or conversion. Onsite in Enfield, CT 5x days a week (no remote)!
Talent International is partnering with a fast-growing global leader in the component testing sector to hire a Customer Support Specialist for their Enfield, CT facility
(5x days a week onsite)
This is a great opportunity for people who are looking to build on their career and will suit those with 1+ year of high volume, phone base work experience.
What you will be
- Serve as the main point of contact for customers—taking calls, scheduling work, and providing regular updates on project timelines.
- Coordinate closely with testing teams to track progress and ensure on-time delivery.
- Manage a high call volume (50–75 calls daily) and scheduling for ~200 customers annually.
- Update schedules in Excel and internal systems while maintaining clear, professional communication.
What you
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Customer Support Specialist • Springfield, Massachusetts, United States