Senior Building Experience Manager

Senior Building Experience Manager

As a Senior Building Experience Manager, you'll be responsible for directly managing a dynamic tenant experience program for owners of large office assets. This includes oversight of physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and the team members who bring it all to life. We believe community, connectivity, and productivity are the real drivers of places where people want to be. To thrive in this role, you'll bring both an eye for creating engaging workplace experiences and the operational chops to make them run seamlessly. At its core, this is hospitality work. It's about discipline and empathy, systems and service and creating moments where tenants feel not just welcomed, but empowered and delighted to spend their days here.

You'll Love This Role If

• You enjoy being the connector who pulls together community, F&B, fitness, events, and arrival into one seamless experience.
• You thrive on leading teams, coaching talent, and setting service standards that everyone can rally behind.
• You're energized by variety walking a leasing tour in the morning, fine-tuning a service campaign at lunch, and troubleshooting AV or F&B with a vendor in the afternoon.
• You see hospitality as a strategy, not a side note : it drives community, culture, and the building's value.
• You take pride in making large, complex spaces feel warm, human, and easy for tenants to navigate.

This Role Isn't For You If

What You Will Do

Build strong bonds with occupiers ensuring their experiences are personalized and their days are productive. Become an invaluable resource and partner to current workplace experience, HR, or office managers in the building.

Oversee the ordering, restocking, receiving and inventory of amenity supplies in a timely manner, avoiding outages, while managing COGs efficiently.

Meet or exceed quarterly sales goals for the meeting and event spaces by managing inbound sales and proactively building strategy and execution for outbound sales.

Ensure that all third party vendors are aligned on a daily basis with amenity reservations, catering orders, special events and requests.

Assist in programs that drive a la carte and catering food and beverage sales including vertical catering to office floors

Be a strategic advisor to Property Management in delivering a seamless and elevated visitor management and lobby arrival process.

Directly manage Community Manager who will design and execute a dynamic calendar of events for the tenants of the building focused on strategic values that build community and engagement.

Assist you direct reports in creating their annual goals. Ensure goals are quantifiable and ladder to overall business goals.

Identify and execute key hospitality processes and operations that support both our occupiers, our guests, and our greater building teams experience.

The annual base compensation for this role ranges from $90,000-$120,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for up to 12% of base salary in performance-related bonus pay.

Base and bonus compensation are