Information Technology Support Analyst

Description

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We’re a nonprofit organization with a mission that matters, and we’re looking for a full-time IT Support Analyst to join our team in our North Colorado Springs office. In this on-site role, you’ll be the go-to resource for advanced technical support. Working through our ticketing system to resolve network, hardware, software, and application issues, helping keep our team connected and productive. Ideal for experienced IT professionals who thrive in a collaborative, mission-driven environment.

Benefits Include :

• Medical Insurance - HDHP or PPO (Full-time employees only)
• Vision / Dental / Life Insurance (Full-time employees only)
• Health Savings Account with Company Match (Full-time employees only)
• Flexible Spending Account
• Company matching 403(b) Plan
• Paid Vacation
• Personal, Sick and Holidays
• Paid Volunteer Program
• Total Care EAP (Employee Assistance Program)
• Fitness Reimbursement Program

These benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions.

Bethesda reserves the right to pay a wage / salary that is lower or higher than the above posted compensation range.

Essential Duties / Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Managerial Breadth / Scope of Job

This position has no direct supervisory responsibilities but supports team members at all levels across the organization with IT needs.

Qualifications

Knowledge / Skills / Abilities

Education / Experience

Education : Bachelor’s degree in business administration, Management Information Systems or equivalent desired.

Experience : Minimum of 5 to 7 years in computer field desired.

Working Environment / Physical Requirements

This position is in a typical office environment with stressful situations in resolving “down” conditions or meeting tight deadlines for installations. Physical ability to move networked servers and rewire and position other network equipment. Able to lift greater than 50lbs. Sitting and keyboarding for long periods of time throughout the day. Requires up to 20% overnight domestic travel to communities for installation, maintenance, and project support.

Applications accepted on an ongoing basis until position is filled.