L1 Desktop Support
GTN Technical StaffingNashville, TN, United States17 hours ago
Job type
- Full-time
Job descriptionPrevious experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor 1+ years of experience Previous ServiceNow / large ticketing service experience Able to hit the ground running Able to pass a drug test prior to starting
Direct message the job poster from GTN Technical Staffing
Director of Recruiting and Delivery @ GTN Technical
L1 Desktop Support
Responsibilities :
- Provide technical assistance with computer hardware and software
- Resolve issues for clients in person
- Basic printer troubleshooting and break / fix experience
- Track customer issues and resolutions
- Handle tickets in a timely manner
- Experience with Service Now and AD
- Work independently or with managers or other techs
- Have strong CS experience dealing with end-users
- Be able to work overtime when requested or necessary
- Be able to multitask and prioritize many different projects
Qualifications :
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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Desktop Support • Nashville, TN, United States