Senior Security Compliance Manager

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

The Senior Security Compliance Manager is crucial for overseeing and managing Docusign’s security commercial certification audits and self‑assessments, including a wide range of global and regional standards such as ISO 27001, PCI‑DSS 4.0, and IRAP. This role specifically focuses on building scalable processes to support the APJ region while collaborating with the US compliance team. Key responsibilities involve monitoring the security compliance landscape to identify relevant standards and translating them into actionable programs, including gap analyses and remediations. The ideal candidate possesses strong auditing experience, technical expertise, and information security knowledge to drive the implementation of necessary security controls. This hands‑on position requires close collaboration with various internal teams and stakeholders to ensure ongoing compliance.

Responsibilities

Monitor the security compliance landscape to identify which standards and certifications are relevant for the APJ region and translate them into program actions such as performing gap analyses and remediations.

Conduct FISC self assessment and monitor compliance annually.

Conduct and manage ISMAP compliance with external auditors and Japanese government agencies and monitor compliance annually.

Prepare and complete application documentation required for ISMAP compliance.

Conduct security compliance audits and assessments independently end‑to‑end while adhering to strict deadlines and maintaining executive level metrics and reporting.

Perform contract agreement reviews as needed and provide guidance from a security compliance perspective.

Review documentation for security in Japanese and proactively shape Docusign’s response to security regulatory standards / certifications and customer security responses in Japan.

Provide security compliance guidance on new product features and changes.

Conduct security control test of design and test of operating effectiveness activities.

Be the subject matter expert to lead compliance discussions, awareness, internal and external audit interviews.

Work with product and engineering, business, and technology teams to define and maintain an effective suite of controls adapting to changes in products, business processes and technology solutions.

Manage audit deliverables, identify and analyze process gaps, provide guidance and expertise to control owners, develop remediation recommendations, and track to completion.

Develop and maintain strong relationships based on trust and transparency with control owners, auditors, and customers.

Establish governance across projects with structure on tracking and reporting.

Develop metrics to measure and track compliance, risk and the effectiveness of the security compliance program.

Document and socialize the security compliance programs to provide transparency to control owners and obtain actionable commitment from relevant stakeholders.

Identify automation opportunities and implement scalable solutions including technical and monitoring controls.

Job Designation

Hybrid : Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency : Minimum 3 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

Proficiency in Japanese

Business‑level English proficiency

Experienced in working with Japanese government agencies

Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent work experience

6+ years of relevant work experience in Security Compliance, Auditing, Assessments or other GRC related experience

3+ years of managing security compliance audits and / or customer audits

Experienced in working with cross‑functional departments and stakeholders to provide security compliance issues, risks, and recommendations

Industry certification such as CISSP, CISA, CISM, CRISC, ISO27001 Lead Auditor, CompTIA Security+, AWS / Azure Security, and / or equivalent GRC certification

Preferred

Self‑starter with excellent communication, collaborative, and presentation skills

Strong understanding of the audit lifecycle, has experience testing controls and writing test scripts in various environments and functions

Comfortable working in a fast‑paced, dynamic environment, and managing multiple projects concurrently

Strong understanding of common compliance and governance frameworks relevant for a fast‑paced SaaS organization

Ability to review compliance evidences required for audit

Ability to coach and prepare technical teams / SMEs for audit interviews

Ability to engage with internal, external, and customer auditors

A strong networker, a natural relationship builder, with outstanding communication and influencing skills

Executive level engagement and negotiation skills; Comfortable interacting at all levels (from C-suite to technical teams)

Strong business acumen and leadership skills

Excellent analytical and problem‑solving skills and quantitative approach to solving problems

Strong sense of ownership and goal achievement mind

Familiarity with privacy principles and the intent of privacy regulations including GDPR, CCPA, HIPAA, HITRUST, etc.

Familiarity with cloud infrastructure (Azure, AWS) and strong technology SaaS experience

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. You will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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