Talent.com
Team Leader
Team LeaderH&R Block • Whitehall, PA, US
Team Leader

Team Leader

H&R Block • Whitehall, PA, US
18 days ago
Job type
  • Full-time
Job description

Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had...

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team...

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your Expertise

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Create a job alert for this search

    Team Leader • Whitehall, PA, US

    Related jobs
    Oncology Customer Team Leader - Florida

    Oncology Customer Team Leader - Florida

    Pennsylvania Staffing • West Point, PA, US
    Full-time
    Oncology Customer Team Leader (District Sales Manager) Florida.Grow and accelerate your career with our Oncology Sales organization and join a team that's driven to make an impact on cancer patien...Show more
    Last updated: 1 day ago • Promoted
    Team Lead-109010

    Team Lead-109010

    Extended Stay America • Bethlehem, PA, US
    Full-time
    The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performanc...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Allentown, PA, US
    Full-time
    The team leader is responsible for assisting the store manager and assistant store manager with the execution of operational, sales, and merchandising objectives by delivering a legendary customer ...Show more
    Last updated: 30+ days ago • Promoted
    Lead Team Member

    Lead Team Member

    Sheetz, Inc • ALLENTOWN, PA, United States
    Full-time
    Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient employee with a positive atti...Show more
    Last updated: 30+ days ago • Promoted
    Launch Operations Leader

    Launch Operations Leader

    Wonder • Quakertown, PA, US
    Full-time
    Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...Show more
    Last updated: 15 days ago
    Crew Leader - Enhancement

    Crew Leader - Enhancement

    Yellowstone Landscape • Nazareth, PA, United States
    Full-time
    We are seeking experienced Crew Leaders to work safely in the field for our Enhancement division.You will be a working team member who oversees all aspects of a crew from start to completion.What w...Show more
    Last updated: 30+ days ago • Promoted
    Aerie - Selling Team Leader (Assistant Manager)

    Aerie - Selling Team Leader (Assistant Manager)

    American Eagle Outfitters • Tannersville, PA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the high signal to noise ratio, making the content beautiful and condensed.Re...Show more
    Last updated: 30+ days ago • Promoted
    Warehouse Team Lead

    Warehouse Team Lead

    Simos • Allentown, PA, US
    Full-time
    SIMOS is hiring a Warehouse Team Lead for a large distribution center in Allentown, PA! This position is responsible for coordinating associate activities in the production process and will monitor...Show more
    Last updated: 19 days ago • Promoted
    Keyholder

    Keyholder

    Torrid • Tannersville, PA, US
    Part-time
    At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...Show more
    Last updated: 30+ days ago
    Night Crew Leader

    Night Crew Leader

    Redner's Markets • West Point, PA, US
    Full-time
    Job Category : Operations Group.Job Summary : To supervise, direct and maintain pricing, stocking, facing and rotation of merchandise in the grocery departments. Assist with training of new night crew...Show more
    Last updated: 30+ days ago • Promoted
    Lead Teller

    Lead Teller

    PNC Financial Services Group • Mt Pocono, PA, United States
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show more
    Last updated: 14 days ago • Promoted
    Irrigation Installation Team Member

    Irrigation Installation Team Member

    Conserva Irrigation • Montgomeryville, PA, US
    Full-time
    Join the Team Redefining the Irrigation Industry.Conserva Irrigation is hiring skilled individuals who want to be part of a team of quality professionals. If you are a self-starter who is eager to l...Show more
    Last updated: 30+ days ago • Promoted
    Lead Teller

    Lead Teller

    PNC • Mt Pocono, PA, United States
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show more
    Last updated: 26 days ago • Promoted
    Machine Your Way To SuccessCnc Machinist Team Lead

    Machine Your Way To SuccessCnc Machinist Team Lead

    Bracalente Manufacturing Group • Quakertown, Pennsylvania, USA
    Full-time
    Hire Bonus 50% paid after 30 days of employment balance after 180 days.Millennium Manufacturing is seeking a.Located in the greater Quakertown PA area Millennium is owned by the Bracalente Manufac...Show more
    Last updated: 21 days ago • Promoted