Service Desk Technician

Looking for 4 highly motivated driven individuals who are not afraid of a challenge. IT knowledge or previous Help Desk or customer service roles are preferred.

This will be a fast paced roll and they will need to be able to keep calm under pressure while working with a level of urgency and accuracy. There is a level of stress that comes with working a Hospital environment that you do not encounter else where.

Candidates MUST have excellent customer service, a positive attitude and MUST keep our mission at heart while here working with us.

We keep a one team one mission mentality here so we want to make sure that whoever comes in will integrate well with that same mindset and attitude. It takes all of us and Teamwork is a must.

• Resolves basic to intermediate issues escalated from lower support tiers.
• Utilizes technical and communication skills for both remote and in-person assistance.
• Documents work performed and completed through Incidents and Requests / Tasks.
• Installs approved applications on endpoints as needed.
• Responsible for identifying and escalating installation issues for further investigation.
• Works with IS Inventory department to verify and track licensing where applicable.

Assists in organizational project work, contributing to seamless implementations.

• Serves as a key resource supporting project go-lives.

Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.

• Skills*

Asset management, Asset inventory, Windows, Troubleshooting, Inventory, Windows 10, Active directory, Support, Desktop, Hardware

• Top Skills Details*

Asset management,Asset inventory,Windows,Troubleshooting,Inventory,Windows 10,Active directory,Support

• Additional Skills & Qualifications*

o Will primarily working at main downtown location

o Basic troubleshooting / desktop skills

o ServiceNow

o Looking for candidates with good attention to detail. Will be documenting all hardware and must be accurate and concise.

Will be helping support over 1500 application and systems

Candidates will be working along side our Service Desk to help with Tier 1 ticket / phone / chat support of our daily operations.

10 Hour shifts

2 for day shift 7am-5 : 30pm M-Th

1 for evening shift 12 : 30-11pm M-Th

1 for nights shift 10pm-8 : 30am Tue-Fri

• Experience Level*

Intermediate Level

• Job Type & Location*This is a Contract position based out of Kansas City, MO.
• Pay and Benefits*The pay range for this position is $20.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type*This is a fully onsite position in Kansas City,MO.
• Application Deadline*This position is anticipated to close on Dec 24, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.