Service Consultant

Job Description

Job Description

As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of LeBlanc Automotive depends on the associates we hire today. Our mission is to continue to exceed our customers’ expectations with award-winning service and customer satisfaction. It is our goal to continue to be the benchmark for excellence in every aspect of our business.

Our commitment to this mission will make our dealership a place where people want to come both as customers and associates alike. This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates who have high ethical standards, a drive to learn, exceptional communication skills, and a track record of success.

It will be their hard work, enthusiasm, and skills that take our company to the next level and to an even brighter tomorrow.

Service Consultant

Our company has an outstanding opportunity for a results-focused, highly-driven and experienced Service Consultant. The ideal candidate will consistently provide exceptional customer service to our Lexus guests. The Service Consultant acts as liaison between the guest and the service technician, and works with the call center in scheduling service for our guests. The Service Consultant also works with the Technician Team Leader to ensure work is distributed equitably among service technicians.

JOB RESPONSIBILITIES (including but not limited to)

• Greet Service Department guests in a prompt and courteous manner 100% of the time
• Ascertain the needs of guests, collecting information necessary for service or repair diagnosis and clearly articulate information on the repair order, ask probing questions as needed for clarity
• Provide guests with accurate estimates of work while using low-key, high-integrity methods to present additional needed or recommended services and professionally advising them of potential consequences if repairs are not made
• Maintains strict adherence to dealership policy on guest’s vehicle care and operation
• Keep guests informed throughout entire service process; notify them promptly when service is complete
• Review / explain all repairs & associated costs upon completion
• Promptly reply to all voice, text and e-mail messages
• Handle minor guest concerns or misunderstandings
• Keep Service Managers informed of all problems and potential problems involving guests, repairs, and / or equipment
• Encourage guests to complete Lexus surveys to provide feedback
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintain required hours per repair order (HPR) in accordance with dealership standards
• Attend all department meetings
• Maintain professional appearance, in compliance with the Price LeBlanc Lexus dress code
• Maintain a neat & clean work area
• Maintain honesty and integrity while performing all job duties
• Adhere to all company policies, procedures, and codes of conduct

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is frequently required to drive, sit, often use hands to finger, handle, or feel and talk or hear, stand, and walk. The associate must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.