Member Support & Engagement Specialist

Job Description

Job Description

About Us

MaxRewards is an early-stage technology startup building the financial optimization layer for consumers and small businesses. Our rapidly growing platform helps 700K+ members effortlessly manage their credit cards and spend, unlock hidden offers, and automatically maximize their rewards and credit card perks—all in one seamless experience.

The Role

We're seeking a Member Support & Engagement Specialist to join our growing support team. No previous support experience required—we're hiring for aptitude, critical thinking skills, and passion. You'll be the voice of MaxRewards across multiple channels, ensuring our members receive exceptional support while building meaningful engagement with our community. This is a full-time, salaried, in-person role at our midtown Atlanta office . Out-of-state or remote candidates will not be considered.

Key Responsibilities

Respond to member support inquiries across Intercom and other channels with accuracy and empathy

Directly resolve member issues that can be addressed without engineering involvement

For complex technical issues : identify root causes, create clear engineering tickets, and communicate updates to members

Participate in product and engineering discussions to represent the member voice

Monitor and respond to customer reviews and feedback on app stores, social media, and review platforms

Create and share engaging announcements, tips, and educational resources across social media and owned channels

Track support trends and contribute to knowledge base improvements

What We're Looking For

Required :

Exceptional written communication skills with ability to adapt tone for different audiences

Strong critical thinking and problem-solving abilities

Natural curiosity and ability to learn quickly

Excellent attention to detail

Empathy and patience when helping frustrated members

Ability to work full-time from our midtown Atlanta office

Nice to Have :

Familiarity with Intercom or similar support platforms

Interest in personal finance, credit cards, or travel hacking

Experience with social media management

Key Attributes for Success

Clear communicator : You can explain complex concepts in simple, friendly terms

Problem solver : You dig deep to understand issues and find creative solutions

Pattern spotter : You identify recurring issues and suggest improvements

Team player : You collaborate effectively with cross-functional teams

Member advocate : You genuinely care about helping people

Your Growth Path

Start as a member advocate, then grow into specialized areas like social media management, technical support, product management, or team leadership based on your interests and strengths.

What We Offer

Competitive salary and equity

Excellent benefits, including up to 100% employer-paid medical, dental, and vision insurance

6% 401K match after 1 year of service

Direct impact on member experience and product development

Professional development opportunities in a high-growth startup

How We'll Assess You

Assessment (online test) : After applying, you'll receive an invitation to complete our member support assessment. You must complete this assessment within 48 hours of applying. If you do not receive an email, please check your spam or junk mail.

First Round Interview (video call) : We will evaluate how you handle various member support inquiries and situations.

Final Round Interview (in-person) : We will evaluate how you handle more member support inquiries and situations. We'll also evaluate other skills required for the job.

If you're passionate about helping people and excited about joining a fast-growing fintech startup, we want to hear from you!

Compensation Range : $40K