Technical Project Manager

FocusKPI is seeking a Technical Project Program Manager to join one of our clients, a high-tech SaaS company.

Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO) . In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Work Location : Remote - anywhere in the US, Preferred EST, CST; Client location : San Francisco, CA

Duration : 12-month contract with potential to extend or convert depending on candidate's performance and needs

Pay Range : $40 / hr to $49 / hr

Responsibilities :

• Initiative Ownership & Execution : Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
• Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact
• Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.
• Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
• Cross-Functional Team Alignment : Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project / initiative objectives
• Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
• Risk and Change Management : Proactively manage changes in project scope, identify potential risks and devise contingency plans
• Communication and Reporting : Own the communication and execution of project / initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Requirements :

Preferred Qualifications :

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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