Technical Writer & Process Improvement Analyst

A NYC government agency located in Long Island City, NY is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join its team. This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes. The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.

Pay Rate Range : $32-$42 W2, depending on experience

Overview : The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. The agency is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place.

The agency's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization

The DMI initiative will allow the agency to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health.

Job Duties :

Collaborate with IT teams to gather information on existing policies, processes, and systems.

Develop clear, concise, and comprehensive documentation of IT processes and policies.

Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.

Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.

Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.

Design or update process diagrams using Visio or similar tools.

Maintain documentation repositories in SharePoint and ensure version control.

Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.

Support change management initiatives by developing training materials or communication plans Qualifications and Requirements :

3+ years of technical writing experience, preferably within IT or technical environments.

Strong understanding of process improvement methodologies.

Proficiency in Microsoft Office Suite : Word, Excel, PowerPoint, Visio.

Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making.

Strong visual communication skills for creating infographics, flowcharts, or process visuals.

Excellent critical thinking, problem-solving, and analytical skills.

Strong organizational and planning capabilities with attention to detail.

Ability to think creatively and bring innovative ideas to problem-solving.

Tech-savvy with a demonstrated ability to learn new systems and tools quickly.

Outstanding communication skills and a customer-focused mindset. Preferred Qualifications :

Experience with enterprise IT environments and service management platforms.

Familiarity with workflow mapping, documentation standards, or business process modeling tools.

Knowledge of SharePoint for document management and collaboration.