Customer Service Manager

ROLE SUMMARY

This Team Leader position is responsible for leading a best in class team of 9-12 non-exempt customer service colleagues responsible for Pfizer direct and drop ship order management. This position works closely with other Business Unit teams Pfizer Global Supply DHL and Operations to effectively meet the needs of Pfizers business operations and our direct pharmaceutical trade customers. This position requires strong people management skills self-direction sound decision making skills and the ability to apply complex business rules / policies to achieve business objectives in compliance with internal controls.

ROLE RESPONSIBILITIES

• Develop and lead a Best in Class customer service operation to meet Pfizers Business Units (BUs) and US Trade Groups objectives. Develop and implement customer policies procedures and guidelines to meet business needs. Ensure teams compliance with all policies and procedures.
• Responsible for Sales Order Management (SOM) processes for Pfizers wholesale and specialty distributors trading partners for both direct and drop ship orders (>

80% of Pfizers revenue moves through this team) including customer order review and customer inquiries. Timely resolution of all customer and operational issues (including system failures) is required to ensure the highest levels of customer satisfaction.

BASIC QUALIFICATIONS

OTHER JOB DETAILS

The annual base salary for this position ranges from $96300.00 to $160500.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver / parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.

Relocation assistance may be available based on business needs and / or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and / or interviewing please email . This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and / or interviewing. Requests for any other reason will not be returned.

Logistics & Supply Chain Mgmt

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 96300 - 160500