Talent.com
Retail Store Manager

Retail Store Manager

PetsmartVienna, VA, US
30+ days ago
Job type
  • Full-time
Job description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

Overview

About Life at PetSmart : At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love, staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family members—whether two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for full-time associates
  • Career pathing
  • Development opportunities

JOB SUMMARY

PetSmart's Store Leader has leadership oversight of safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs :

People Leadership

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture by engaging and listening to associates. Responds to associate feedback using the Voice of Associate tool.
  • Creates and posts the store schedule after input from Experience and Process Leader.
  • Facilitates associate experience and development, including reviews, recognition, training, onboarding, mentoring, and succession planning.
  • Delegates effectively, empowers others to succeed, and encourages ownership of results.
  • Cascades information and adjusts priorities to meet goals.
  • Maintains alignment with changing environment and addresses associate complaints and grievances.
  • Recognizes associates driving engagement and ensures on-time reviews.

    • Overall Store Experience

  • Leads associate and pet parent experience; ensures pets are safe and healthy.
  • Manages pet parent experience and responds to general and escalated concerns.
  • Delivers an exceptional in-store experience and seeks process improvements.
  • Collaborates with Store Leadership on in-store and community events, including adoption partnerships.
  • Maintains store standards and a culture of compliance with policies and ethics.
  • Conducts monthly Core and Services Walks to validate policy execution.
  • Ensures a safe environment for associates, pets, and pet parents; manages inventory levels and in-stock status.
  • Communicates business and financial objectives and reviews in-store metrics; uses cameras for safety and coaching where appropriate.
  • Responds to pet health incidents (e.g., sick / injured pets) and coordinates transportation as needed.
  • Shares responsibilities with store opening and closing procedures to uphold brand promise.

    • Business Management

  • Delivers corporate strategy and profitability goals through leadership execution.
  • Analyzes reporting, identifies root causes, and informs improvement plans.
  • Drives opportunities to grow the business, holds associates accountable for store P&L targets.
  • Manages expenses such as labor and supplies; leverages home office resources for store-related work orders and purchasing.
  • Creates and posts store schedules; processes weekly payroll within budget.
  • Performs daily, weekly, and monthly reporting; handles required paperwork; runs store-related errands as needed.

    • QUALIFICATIONS

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full-time availability, flexible schedule; able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch; depth perception; reasonable accommodations available.
  • Occasionally lift / move up to 50 pounds; occasionally team lift over 100 pounds.
  • Exposure to moving parts, pet hair, moderate noise; potential exposure to live animals.

    • Do what you love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing a pet parent's smile after a groom, you'll create moments that matter. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

    We're excited you're interested in joining our pack. Apply Now!

  • This listing is not necessarily open or currently accepting applications. We are continually building a network of candidates and are always accepting applications. Contact your local PetSmart store to check current hiring needs.

    • This job summary describes the general nature and level of work; it is not intended to include all duties. You will be provided with a copy of the actual job description for the position. This position is eligible for benefits as described here : (benefits information not included in this text).

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, or other protected characteristics. Applicants must be over 18 (except where required by local or state law).

    For applicants in Waterloo, San Francisco, or Los Angeles : we will consider qualified applicants with arrest and conviction records in a manner consistent with local laws.

    J-18808-Ljbffr

    Create a job alert for this search

    Retail Store Manager • Vienna, VA, US

    Related jobs
    • Promoted
    Retail Store Manager

    Retail Store Manager

    Duluth Trading CoManassas, VA, US
    Full-time
    A successful Retail Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunitie...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    AAA Club AllianceFairfax, VA, US
    Full-time
    Are you an experienced leader who loves driving success and improving customer experiences? We're looking for a.Join our dynamic team, help build a culture of excellence, and take the next step tow...Show moreLast updated: 2 days ago
    • Promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    SkechersClarksburg, MD, US
    Full-time
    The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You'll drive the store's daily pe...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager

    Store Manager

    Tempur SealyTysons, Virginia, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 1 day ago
    • Promoted
    Boutique Store Manager - Retail

    Boutique Store Manager - Retail

    ServiceSource, Inc.Alexandria, VA, United States
    Full-time
    Artisan Store & Community Engagement Associate - $21 / hr.King Street, Alexandria, VA | Full-Time | Tuesday-Saturday Schedule. Champion Creativity and Inclusive Arts!.Are you a dynamic, people-orient...Show moreLast updated: 2 days ago
    • Promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sFairfax, VA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 6 days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    MonosWashington, DC, US
    Full-time
    Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Store Manager - Bench - D315 - DC Market

    Retail Store Manager - Bench - D315 - DC Market

    MichaelsVienna, VA, US
    Full-time +1
    Store Managers are expected to spend the vast majority of their time on managerial work.This includes leading and managing a team. holding the team accountable to deliver a great customer experienc...Show moreLast updated: 30+ days ago
    Retail Manager

    Retail Manager

    Savers / Value VillageAlexandria, VA, US
    Full-time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Manager / Supervisor

    Retail Manager / Supervisor

    Office DepotWashington, DC, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show moreLast updated: 2 days ago
    • Promoted
    Store Manager

    Store Manager

    Ross StoresGreenbelt, MD, US
    Full-time
    Bring your talents to Ross, our leading off-price retail chain with a strong track record of success and growth.Our focus has always been bringing our customers a constant stream of high-quality br...Show moreLast updated: 29 days ago
    • Promoted
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer'sManassas, VA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 6 days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    Bob's Discount FurnitureFairfax, VA, US
    Full-time
    Join Bob's Discount Furniture as a Retail Store Manager and lead one of the fastest-growing omni-channel furniture retailers in the country. As the senior leader of a store, you'll foster a culture ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Retail Store Manager

    Retail Store Manager

    PetsmartGainesville, Virginia, United States
    Full-time
    PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!.At PetSmart, we're more than just a company obsessed with pets . we're obsessed with our people too.Our values are rooted in ...Show moreLast updated: 2 hours ago
    • Promoted
    Assistant Store Manager - Spencer's

    Assistant Store Manager - Spencer's

    Spencer'sSpringfield, VA, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 6 days ago
    • Promoted
    Store Manager

    Store Manager

    EMERGING BLUETysons Corner, VA, US
    Full-time
    As Store Manager, you’ll lead the daily operations of a flagship retail location with a focus on delivering a remarkable customer journey and optimizing team performance.You'll ensure ope...Show moreLast updated: 7 days ago
    • Promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbyGaithersburg, MD, US
    Full-time
    Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks : .All Operati...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    Ollie's Bargain OutletManassas, VA, US
    Full-time
    Join our team and live the Ollie-tude! Ollie's Core Values include being a team player, caring, value obsessed, committed, growing, and real. Associates are expected to be supportive, treat others w...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    Ollie's Bargain OutletSterling, VA, United States
    Full-time
    Join our team and live the Ollie-tude!.Associates are expected to be supportive and work together.How do I treat others with courtesy, dignity, and respect?. Live the "good stuff cheap" mindset.Oper...Show moreLast updated: 1 day ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    PetSmartChevy Chase, MD, US
    Full-time
    PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!.At PetSmart, we're more than just a company.We believe when our associates are happy and healthy, they can provide the best p...Show moreLast updated: 1 day ago