Product Manager, Consumer Directed Health - Cigna Healthcare - Hybrid

Consumer Directed Health Product Consultant

The healthcare environment is undergoing rapid change with a focus on improving affordability, quality and experience. Our Consumer Directed Health (CDH) account based solutions play a role in achieving these objectives and enabling our enterprise, Segment and local market win strategies.

This individual is accountable for bringing together internal Cigna and external Vendor / Supplier strategy and innovation processes to address short and long term business, stakeholder and customer needs, while also remaining competitive in the marketplace. This position and the CDH sales support team engage routinely with Segment Sales and Clients teams and the Go-To-Market team to fully understand market requirements and design solutions that will differentiate Cigna. Activities cross multiple target audiences, including the internal sales and distribution organization, external brokers, employer-clients and consumers.

This individual will be adept at working as part of a team in leading work in a complex environment with aggressive timelines and occasional ambiguity. Excellent organizational skills, an orientation to detail and the demonstrated ability to deliver quality, finished work is a must. This role requires well-developed people management, matrix management and influencing skills.

This position is critical to driving innovative solutions and to assist the company in achieving its growth and financial objectives

Primary Responsibilities

• Serve as a primary CDH product consultant, providing expertise and guidance to Sales, Implementation, Product Core Solutions, Request for Proposal (RFP) team, and others.
• Serve as primary business owner for CDH Supplier Relationships. Partner with Cigna Supplier Management / Procurement and Legal on Supplier Contracts and work with Finance, Service Operations and Pricing / Underwriting on the on-going tracking and monitoring of CDH Solution financial viability in market across our market segments.
• Provide stakeholder insight and creative, tactical problem solving to evolve CDH solutions, working in close partnership with external supplier partners, Service Operations CDH / Consumerism Team, Core Solutions' Product and Benefit Advisory Board (PBAB).
• Initiate pricing analysis for each product, make recommendations for street rate and breakeven pricing, secure buy-in, and drive implementation of changes across the board (sales, underwriting, pricing).
• Manage Consumer Directed Health Plan inquiries via dedicated mailboxes : monitor volumes and identify benefit trends; set best practices and operating standards for our team and partners for continuous improvement; recommend actions and benefit enhancements to keep our product offerings competitive and relevant.
• Own, evolve, and communicate CDH solution reference material and process flows, including B2B & B2C sales collateral, guidance, library of responses, intake processes, and customer communication programs / workflows. Partner with team, internal constituents and external supplier partners to develop new materials to address gaps and new topics. Facilitate client consultation and customer training as needed.
• Assess and navigate legal and regulatory considerations across a patchwork of state and federal rules to ensure the continued ability to offer compliant solutions that remains affordable, competitive, and what our clients and customers want.
• Provide education and training for matrix partners (Sales and account management, Product, Service Operations, Call / Claim) for new products and existing products.
• Ensure CDH integrated solution capabilities are accurately reflected in go-to-market materials, digital tools, and provider, client, and customer material.
• Contribute to the design, development, and implementation of team-directed, enterprise, and baseline initiatives that impact CDH Solutions, including creation and maintenance of client flyers and finalist decks, drafting of business and IT requirements within Agile project framework.
• Manage specific CDH solutions, functions, capabilities, supplier relationships and initiatives as needed.

Qualifications

Demonstrated Qualities and Competencies

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.