Front Desk Clerk

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

Are you a multi-tasker looking for an opportunity to work in a fast-paced environment? Do you enjoy talking to people? If so - we want you to join our team today!!!

The Residence Inn Houston Medical Center / NRG Park, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in / out guests, and assisting with guest solutions.

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Essential Functions :

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies / procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs / reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.

Job Specifications :

Experience and Education :

Work Environment :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.