Application Support Analyst

Application Support Specialist (Onsite – Nashville, TN | Contract until March 2028)

Location : Nashville, Tennessee (Onsite)

Contract Duration : Through March 2028

We are seeking a detail-oriented Application Support Specialist to provide hands-on system and user support for critical business applications, including LARS and Zendesk .

The ideal candidate will be experienced in troubleshooting system issues, managing configuration changes, and ensuring smooth day-to-day operations across multiple support platforms.

Key Responsibilities

• Application-Level Support : Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
• Ticket Resolution : Respond to and resolve system-related tickets such as password resets, workflow changes, and access issues.
• Configuration Management : Manage user permissions, workflows, and automations within supported applications.
• Documentation : Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
• Cross-Functional Collaboration : Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.

Required Skills & Experience

Preferred Qualifications