Claims Adjuster

Job Description

Job Description

Ever dreamed of turning your skills into transformative action? Welcome to NVP Warranty, where we believe that every role, no matter how big or small, has the power to shape the future. Dive into an adventure where YOU become a key player within our organization.

We offer hybrid remote work opportunities.

Think you’ve got what it takes? Read on and step into your next big journey!

The Non-Powertrain Claims Adjuster will be responsible for reviewing policyholder claims, investigating the damage or incident outlined in the claims, and evaluating the validity of their request for reimbursement.

ESSENTIAL RESPONSIBILITIES

• Conducts thorough coverage investigations that include, but is not limited to verifying vehicle service contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews of all contracts, application, and prior claim notes
• Investigates claim details to determine specific mechanical failure
• Request and review inspection results as needed
• Verify component coverage and labor rates through contract codes / specifics
• Leverage labor and part resource tools to deliver superior outcomes involving new, used, rebuilt parts
• Determine appropriate method of repair based on case facts, pricing, and remaining warranty
• Accurately calculate repair costs utilizing Alldata and NVP Workflows
• Appropriately apply contract terms, conditions, and coverage to all claims
• Authorize repairs, towing, lodging, and rental in accordance with contract language
• Timely escalate claims exceeding authority limits to Claims Manager for review
• Proactively communicate with key stakeholders to ensure a best-in-class claims experience
• Ensure timely, accurate, and consistent file documentation
• Monitor call queues and ensure agent availability through proper use of AUX codes
• Anticipate and meets all customer needs (internal and external)
• Primarily handles claim calls from the Non-Power Train Call Queue

WORK EXPERIENCE AND SKILLS

PHYSICAL REQUIREMENTS