Talent.com
Customer Service Representative

Customer Service Representative

Quipt Home MedicalBeaufort, SC, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and / or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

The Benefits...

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities :

  • Have a comprehensive understanding of the following :
  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN / Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery / pickup time with patient and / or caregivers. Conveys orders to Clinical Specialists and / or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.
  • Requirements

    Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills Strong communication skills with capacity to make independent decisions Medicare / Medicaid and insurance billing, bookkeeping or medical office experience preferred
  • Continuing Education

    As designated by management to include company in services and off-site training programs as appropriate to industry and position.

    FLSA Status

    Non-Exempt

    Licenses, etc.

    None

    Create a job alert for this search

    Customer Service Representative • Beaufort, SC, US

    Related jobs
    • Promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsHilton Head Island, South Carolina
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal Customer Service Representative

    Seasonal Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Customer Service Representative - Full Time Seasonal.Key Responsibilities Serve as the first point of contact for customer inquiries via phone and provide empathetic re...Show moreLast updated: 30+ days ago
    • Promoted
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Healthcare Customer Service Representative.Key Responsibilities Make outbound calls to patients, members, and customers for scheduling and follow-ups Assist patients w...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Service Representative

    Remote Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Remote
    Full-time
    A company is looking for a Customer Service Representative - Remote.Key Responsibilities Handle inbound calls regarding claims inquiries, providing clear and empathetic support Apply knowledge o...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Historic Tours of AmericaSavannah, GA, US
    Full-time
    JOIN OLD TOWN TROLLEY TOURS OF SAVANNAH!.This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!. Customer Service Representative.The Customer Service Representative is...Show moreLast updated: 2 days ago
    • Promoted
    Retail Sales Representative

    Retail Sales Representative

    SPECTRUMBluffton, SC, United States
    Full-time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...Show moreLast updated: 4 days ago
    • Promoted
    Customer Service Representative Store #100

    Customer Service Representative Store #100

    Parker ManagementSavannah, GA, US
    Full-time
    Customer Service Representative Store #100.Requisition Number : CUSTO001900.Location : Savannah, GA 31419, USA.Customer Service Representative. At Parker's, we believe our company is only as successfu...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupSavannah, GA, US
    Full-time +1
    Monthly Commission Opportunity Shift Premium may Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves yo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - FT

    Customer Service Representative - FT

    Avis Budget GroupSavannah, GA, US
    Full-time +1
    Job Opportunity At Avis Budget Group.Monthly Commission Opportunity Shift Premium may Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative Store #123

    Customer Service Representative Store #123

    Parker ManagementSavannah, GA, US
    Full-time
    Customer Service Representative Store #123.Requisition Number : CUSTO001905.Location : Savannah, GA 31419, USA.At Parker's, we believe our company is only as successful as our team.That's why we offe...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Patient Balance Customer Service Representative

    Patient Balance Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Patient Balance Customer Service Representative.Key Responsibilities Responds to incoming calls to assist patients and resolve billing and payment issues Processes pay...Show moreLast updated: 12 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Genuine PartsSavannah, GA, US
    Full-time
    Customer Service Representative.Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.Responds t...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative Store #48

    Customer Service Representative Store #48

    Parker ManagementParris Island, SC, US
    Full-time
    Customer Service Representative Store #48.Requisition Number : CUSTO001575.Location : Port Royal, SC 29935, USA.At Parker's, we believe our company is only as successful as our team.That's why we off...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Support Representative

    Customer Service Support Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Customer Service Support Representative - Specialty Testing Client Billing (Remote).Key Responsibilities : Manage outbound calls or email replies, averaging 50-60 contac...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Customer Service Representative - 1st Shift (Remote).Key Responsibilities Validate order locations and ensure data entry accuracy for purchase orders Provide customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Representative

    Customer Care Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Customer Care Representative who will support the customer journey through various interactions. Key Responsibilities Respond to 70-90 phone calls per day, providing exc...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VirtualVocationsSavannah, Georgia, United States
    Full-time
    A company is looking for a Bilingual Customer Service Representative (Spanish).Key Responsibilities Accept calls in a professional and courteous manner Determine the nature of calls and provide ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative / Administrator

    Customer Service Representative / Administrator

    Dunavant Enterprises, Inc.Savannah, GA, United States
    Full-time
    Navant Partners, a leader in financial advisory within the transportation and logistics sector, is seeking a Customer Service Representative / Administrator to enhance client interactions and streaml...Show moreLast updated: 12 days ago
    • Promoted
    Customer Service Representative - Store #62

    Customer Service Representative - Store #62

    Parker ManagementSavannah, GA, US
    Full-time +1
    Customer Service Representative - Store #62.Requisition Number : CUSTO001238.Customer Service Representative.At Parker's, we believe our company is only as successful as our team.That's why we offer...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative Store #124

    Customer Service Representative Store #124

    Parker ManagementBeaufort, SC, US
    Full-time +1
    Customer Service Representative Store #124.Requisition Number : CUSTO002143.Location : Beaufort, SC 29906, USA.Customer Service Representative. At Parker's, we believe our company is only as successfu...Show moreLast updated: 30+ days ago