Customer Support Specialist

Empower your career by providing exceptional service and trusted advice to the military community and their families. Our mission is built around honesty, integrity, loyalty, and service - core values that define how we treat each other and our members.

We offer a comprehensive six-month training program that includes all necessary materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance to support membership independently. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply.

Main responsibilities include facilitating member experiences through phone calls, emails, and other requests; applying developing knowledge of personal lines insurance to assist with quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions; identifying, assessing, and understanding member needs; and providing complete and accurate advice and solutions for insurance products and services.

Key skills and qualifications :

Developing knowledge of personal lines insurance

Facilitating member experiences through phone calls, emails, and other requests

Providing complete and accurate advice and solutions for insurance products and services

Benefits include :

A comprehensive six-month training program

Opportunity to work offsite 2 days a week after six months in-office

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you're passionate about delivering exceptional service and making a difference in people's lives, this could be the perfect opportunity for you.