Account Supervisor ( Market Access, Pharma Agency)

Job Description

Job Description

About Avalere Health

United by one profound purpose : to reach EVERY PATIENT POSSIBLE . At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race / Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Our approach — “Magnet, Not Mandate” — means there’s no formal office requirement, but we value proximity that allows for meaningful in-person engagement when it matters most. Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. Exceptional candidates in other areas may also be considered.

About the role

As Account Supervisor – Access Marketing, you are responsible for positively cultivating our client partnerships as well as the growth of our offering.  As a key contributor to our cross-discipline Access Marketing offer, this role seeks an engaged client services team member who is deeply hands-on, balancing the macro picture with the micro details.

What you'll do

• Build and sustain the health of our partnerships with Access Marketing clients and ensure their success and satisfaction
• Establish, maintain, and cultivate relationships with Access Marketing clients as a strategic account partner that proactively plans for the business and amplifies brand performance by being proficient / fluent in the client’s strategy, science, customers, competition, market research techniques, promotional venues, medical / legal requirements, and other key needs
• Demonstrate ability to provide confident counsel on client inquiries and communicate Avalere Health’s Access Marketing capabilities with fluency
• Provide feedback on work in development and deliverables as well as lead medical / regulatory / legal management in partnership with project delivery
• Support essential account team responsibilities, including but not limited to, the seamless management of onboarding, communication, scope / brief development, timelines, deliverable reviews, financials, account planning, quarterly business reviews, relationship-building activities, and other key needs with input from project delivery stakeholders as needed
• Partner with project delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly
• Integrate seamlessly and maintain fluency between Advisory and Marketing disciplines within a matrixed organization
• Partner collaboratively with strategy, medical, creative, and project delivery team members on all aspects of Access Marketing
• Grow and contribute to the growth of Access Marketing by supporting account and client services needs for RFPs, pitches, and other new business development opportunities
• Identify external partners for collaboration and consultation as needed
• Be flexible with travel up to 20-30% of time as needed

About You

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice  before applying to Avalere Health.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.