Talent.com
Service Center Supervisor - Full Time (97071)
Service Center Supervisor - Full Time (97071)Yakima Valley Farm Workers Clinic • Woodburn, OR, US
Service Center Supervisor - Full Time (97071)

Service Center Supervisor - Full Time (97071)

Yakima Valley Farm Workers Clinic • Woodburn, OR, US
22 hours ago
Job type
  • Full-time
Job description

Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical / dental clinics.

Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.

What We Offer

  • $28.35-$34.73 / hour DOE with the ability to go higher for highly experienced candidates
  • Additional 4% differential for your bilingual skills!
  • 100% employer-paid health insurance including medical, dental, vision, Rx, 24 / 7 telemedicine
  • Profit sharing & 403(b) retirement plan available
  • Generous PTO, eight paid holidays, and much more!

What You'll Do :

  • Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies.
  • Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files.
  • Answers questions from staff and provides guidance and feedback.
  • Assists in the formulation and management of performance targets for individuals and teams.
  • Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels.
  • Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving.
  • Updates and maintains scheduling protocols for all clinics the call center is serving.
  • Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures.
  • Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them.
  • Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director.
  • Performs other duties as assigned.
  • Management Duties :
  • Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and / or behavior issues, clarifying expectations and providing feedback.
  • Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient.
  • Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
  • Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
  • Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis.

    • Qualifications :

  • High School Diploma or General Education Diploma (GED). An associate's Degree is preferred.
  • Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role. Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
  • Call center experience, preferably in healthcare is preferred.
  • Bilingual (English / Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills.Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint.

    • Our Mission Statement

    "Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

    Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

    Contact us at ...@yvfwc.org to learn more about this opportunity!

    Create a job alert for this search

    Center Supervisor • Woodburn, OR, US

    Related jobs
    Shift Supervisor

    Shift Supervisor

    Red Robin • Salem, OR, United States
    Full-time +1
    Our Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closi...Show more
    Last updated: 30+ days ago
    Parts Distribution Center Supervisor

    Parts Distribution Center Supervisor

    Stellantis • Beaverton, OR, United States
    Full-time
    The Parts Distribution Center Supervisor will be expected to supervise, coach, mentor, and develop highly functioning work teams, comprised of team leaders and team members.Job responsibilities inc...Show more
    Last updated: 3 days ago
    F&B Supervisor

    F&B Supervisor

    Brasada Ranch • Powell Butte, OR, USA
    Full-time
    Quick Apply
    Picture this : Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the tow...Show more
    Last updated: 30+ days ago
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDash • Molalla, OR, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 5 days ago • Promoted
    Facility in Oregon Is Seeking a Locum Tenens Cardiologist

    Facility in Oregon Is Seeking a Locum Tenens Cardiologist

    HealthEcareers - Client • McMinnville, OR, USA
    Full-time
    Weatherby can help you build a custom career plan, with multiple positions available for you today.Call us for specific details on your future job today. Mix of inpatient and outpatient cases.No eme...Show more
    Last updated: 30+ days ago • Promoted
    Contact Center Engineer

    Contact Center Engineer

    Navient • Salem, OR, United States
    Full-time
    Our mission is to make higher education accessible and affordable for everyone.We empower students with financial support and supercharge their ability to pay down their debt, so they can get on th...Show more
    Last updated: 2 days ago • Promoted
    Service and Tire Center Driver

    Service and Tire Center Driver

    Pep Boys • Salem, OR, US
    Full-time
    Service And Tire Center Driver.Pep Boys is driven by its promise to its customers, "We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have coun...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Cintas • Beaverton, OR, US
    Full-time
    Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader – Flexible Schedule

    Shift Leader – Flexible Schedule

    Applebee's • Salem, OR, US
    Full-time +1
    Applebee's Grill + Bar - North Salem is looking for enthusiastic individuals to join our team in Salem, OR as full time or part time Shift Leaders. If you like working in a fast paced, fun environme...Show more
    Last updated: 16 hours ago • Promoted • New!
    Facility in Oregon Is Seeking a Locum Tenens Cardiologist

    Facility in Oregon Is Seeking a Locum Tenens Cardiologist

    Weatherby Healthcare • McMinnville, US
    Full-time
    Weatherby can help you build a custom career plan, with multiple positions available for you today.Call us for specific details on your future job today. Mix of inpatient and outpatient cases.No eme...Show more
    Last updated: 30+ days ago • Promoted
    Part-Time Second Shift Services Manager

    Part-Time Second Shift Services Manager

    City Wide Facility Solutions • Clackamas, OR, US
    Part-time
    Quick Apply
    City Wide Facility Solutions (Portland) is looking for a responsible Part-Time Second Shift Services Manager to join our team. Part of your job will be to check on our facilities to help us maintain...Show more
    Last updated: 30+ days ago
    Parts Distribution Center Supervisor - Urgently Hiring!

    Parts Distribution Center Supervisor - Urgently Hiring!

    Stellantis • Beaverton, OR, United States
    Full-time
    The Parts Distribution Center Supervisor will be expected to supervise, coach, mentor, and develop highly functioning work teams, comprised of team leaders and team members.Job responsibilities inc...Show more
    Last updated: 19 days ago
    Restaurant Shift Supervisor

    Restaurant Shift Supervisor

    Godfather's Pizza • Aloha, OR, USA
    Full-time
    Quick Apply
    We're looking for a Rockstar to add to our team and be a lead Shift Supervisor!.If you're craving a change from the ordinary food service job, if you want to work for a company that keeps their pul...Show more
    Last updated: 30+ days ago
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly Automotive • Oregon City, OR, US
    Full-time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show more
    Last updated: 30+ days ago • Promoted
    Cardiology

    Cardiology

    Weatherby Healthcare • McMinnville, Oregon, US
    Full-time
    Cardiology physician employment in Oregon : Weatherby Healthcare is currently seeking a Cardiology Physician in OR.Weatherby can help you build a custom career plan, with multiple positions availab...Show more
    Last updated: 30+ days ago • Promoted
    Parts Distribution Center Supervisor - Now Hiring!

    Parts Distribution Center Supervisor - Now Hiring!

    Stellantis • Beaverton, OR, United States
    Full-time
    The Parts Distribution Center Supervisor will be expected to supervise, coach, mentor, and develop highly functioning work teams, comprised of team leaders and team members.Job responsibilities inc...Show more
    Last updated: 19 days ago
    Data Center Manager - Data Center Support

    Data Center Manager - Data Center Support

    Oracle • Salem, OR, United States
    Full-time
    We are looking for an experienced leader with strong people management skills, business acumen and well rounded IT technical abilities to lead the teams responsible for building and supporting our ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Manager – Food Service Team Member

    Shift Manager – Food Service Team Member

    Applebee's • Salem, OR, US
    Full-time +1
    Applebee's Grill + Bar - North Salem is currently looking for a full time or part time Shift Manager to join our team in Salem, OR. Shift Managers keep day to day operations running smoothly by lead...Show more
    Last updated: 16 hours ago • Promoted • New!