IT Solutions Engineer / Test Lead

Job Title: IT Solutions Engineer / Test Lead (Hybrid) Location: Boston, MA, Indianapolis, IN, and Portsmouth, NH Pay: Competitive Job Summary: The GRS Quality Engineering organization is seeking a senior, hands-on Solutions Engineer to design, deliver, and scale modern quality-engineering platforms across a large enterprise application portfolio. This role focuses on Gen-AI-driven test automation, quality insights, performance engineering, data validation, and deep collaboration with Site Reliability Engineering (SRE) to embed observability throughout the SDLC. You will combine strong technical leadership with strategic thinking to enable global teams to ship software faster, safer, and with greater confidence. Key Responsibilities: Lead end-to-end delivery of scalable quality-engineering solutions aligned with enterprise architecture, guardrails, and roadmaps. Partner with SRE teams to embed metrics, logs, and traces into automated testing and quality gates to reduce MTTR and improve incident readiness. Drive Gen-AI/LLM initiatives including self-healing tests, autonomous test generation, and AI-assisted defect triagetaking successful prototypes into production. Guide teams on Shift-Left testing, DevTestOps, contract testing, performance engineering, data validation, and program-level quality governance. Integrate and optimize vendor tools (e.g., PractiTest, LambdaTest, LoadRunner, UIPath) to maximize ROI. Collaborate with product, architecture, engineering, and business stakeholders to translate requirements into scalable quality solutions. Support agile delivery by applying testing strategies, standards, and tooling across application teams. Participate in incident management, root-cause analysis, and post-mortems; provide preventative recommendations. Mentor and coach engineers while fostering global knowledge sharing and continuous improvement. Contribute to roadmap planning, funding prioritization, and documentation of architectures and quality standards. We encourage you to apply if you are: Strategic Partner with the ability to align business outcomes, customer experience, and technical architecture. Systems-Level Engineer comfortable designing and whiteboarding end-to-end flows for microservices, data contracts, and event-driven systems. AI-Curious Practitioner who turns Gen-AI experimentation into real production value. Change Agent skilled at influencing across dev, ops, SRE, product, and leadership. Mentor & Multiplier who elevates team capability through coaching and collaboration. Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience. 10+ years of hands-on software or quality engineering experience with technical leadership. Proven experience building large-scale test automation frameworks on AWS. Hands-on expertise with at least two: Playwright, UIPath, RestAssured, Postman, Pact. Strong CI/CD experience (GitHub Actions, Azure DevOps, or similar). Solid knowledge of cloud-native architectures, microservices, Docker/Kubernetes, and IaC. Experience with performance testing (k6, JMeter, LoadRunner) and observability (Datadog). Exposure to Gen-AI/LLM-powered testing (Copilot, OpenAI, or custom solutions). Excellent communication, facilitation, and stakeholder-management skills. Certifications (AWS, testing, or observability) are a plus.