Information Technology Operations Specialist

Turning Space into a Transportation Layer for Earth

Who We Are :

Eras of humanity can often be defined by a dominant transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world. We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth.

Position Overview :

We are looking for an Information Technology Technician with 3+ years of hands-on experience in a Windows Active Directory, Office 365, and Azure environment. The ideal candidate will have strong help-desk support skills and a customer-first mindset. A broad technical skill set is a must, with additional experience in GCC High environments, Linux, macOS, Open Stack, and networking being a significant plus.

Key Responsibilities :

• Provide end-user support and troubleshooting for hardware and software issues, primarily within Windows Active Directory, Office 365, and Azure environments.
• Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services.
• Respond to and resolve help-desk tickets, ensuring timely resolution and user satisfaction.
• Maintain and support user accounts, permissions, and system access within Active Directory and other related systems.
• Troubleshoot and resolve connectivity issues across the network, including VPN, DNS, and DHCP.
• Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms.
• Provide customer-facing technical support in a friendly and professional manner.
• Assist in the installation, configuration, and maintenance of Linux and Open Stack environments as needed.
• Monitor and maintain hardware, software, and network systems to ensure optimal performance and security.
• Create and update user documentation, knowledge base articles, and troubleshooting guides.
• Assist with the deployment and configuration of new hardware and software across the organization.
• Collaborate with other IT staff and departments to resolve complex issues and ensure efficient systems integration.

Required Qualifications :

Desired Qualifications :

Our office headquarters is located in Playa Vista, CA. This position requires in office presence.

The California annual base salary for this role is currently $77,000-$100,000. Pay Grades are determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations : interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity.

ITAR Compliance :

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Employment Opportunity :

Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability.

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