Client Service Excellence Representative

Client Service Excellence Representative

In this role, you will connect with clients via inbound phone calls to assist with their account-related inquiries, function as a subject-matter guide, and cultivate an excellent client experience. If you are passionate about helping others and are seeking an opportunity to use your customer service experience to positively impact our investors, join our team.

At Vanguard, we believe in supporting our "crew" personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $56,000 - $63,000 ($48,750 -$55,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) upon achieving performance standards plus up to a $12,500 bonus within the first few months of hire upon obtaining the required licensing.

Responsibilities

We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Service Excellence Representative, you will :

• Respond to a wide range of inquiries from our Personal Investor clients from financial inquiries like onboarding new clients to supporting them through their retirement.
• Maintain strong performance metrics.
• Increase functional expertise through direct upskilling and training programs.
• Lead with compassion and a problem-solving mentality to help uncover client needs and provide timely and accurate solutions.

What It Takes

You do not have to be a financial expert to be an advocate for our clients!

This role at its core has one main goal : to create and maintain exceptional client experiences.

We welcome, and encourage, individuals from all backgrounds the most important things you need are strong client service experience and a desire to continuously grow your expertise. We have seen most success from individuals with :

How We Will Help

Choosing the next step in your career path can be a difficult decision we are here to support you to ensure you thrive at Vanguard. Our training and development program is designed with "crew" in mind. We will provide you with :

Special Factors

Please note new hires may need to be full jurisdiction registered in all US states and territories.

Vanguard is not offering visa sponsorship for this position.