Inside Sales Representative

Job Description

Job Description

We are seeking an energetic and service-oriented Inside Sales Representative on behalf of a growing auto glass services provider. In this role, you will serve as the first point of contact for customers—taking calls, answering questions, scheduling service appointments, and ensuring every customer interaction is a great one.

This position is perfect for individuals who are enthusiastic, organized, and driven by both customer satisfaction and sales success. You’ll play a key role in supporting the repair and replacement process by coordinating schedules, ordering parts, and closing service sales.

Key Responsibilities :

Answer inbound calls and assist customers with scheduling glass repair or replacement services

Accurately input customer and service order information into the system

Order appropriate replacement parts and ensure timely availability for scheduled services

Provide exceptional service and build rapport with new and existing customers

Explain products and services clearly to help customers make informed decisions

Proactively follow up on leads and service inquiries to maximize conversion rates

Meet or exceed individual and team sales goals

Maintain professionalism in all communications—verbal, written, and digital

Qualifications :

Previous experience in sales, customer service, or call center environment preferred

Strong verbal communication and interpersonal skills

Ability to multitask and stay organized in a fast-paced environment

Basic computer skills and familiarity with CRM or scheduling software

Detail-oriented with strong follow-through

Positive attitude and a commitment to providing “legendary” customer service

Compensation & Benefits :

Competitive hourly wage : $16–$20 / hour (based on experience)

Commission on sales with earning potential beyond base pay

Training and support to grow your skills in sales and customer service

Opportunities for advancement within a growing company