VP, OPERATIONS II

Compass Group • Phoenix, AZ, US

2 days ago

Job type

Full-time

Job description

VP, Operations II - West Region

The Strategic Dining difference is in the support we deliver, not only focusing on successful systems, techniques, and tools, but improving the community's dining experiences, community cost savings and increased resident satisfaction. We accomplish this by being a true partner to our clients and communities and focus our efforts on meeting those goals, that are unique to each location.

Working as the VP of Operations you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Responsibilities include :

75% travel
Manage accounts in the West Region
Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
Experience in multi-unit management in contract food services, required
While not mandatory, culinary experience is a big plus, as it contributes to our commitment to excellence.
Is proficient in OMS systems that manage (and not limited to) finance and menus planning, ensuring seamless operations
Excels in written and verbal communication with internal teams and external partners.
Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
Is adept at cultivating strong relationships, influencing and inspiring teams.
Embodies a hands-on leadership style, believing that building robust relationships leads to success.

Key responsibilities :

Meets commitment to results for all areas of responsibilities. Including but not limited to : Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs

Directs business to achieve high performance as measured by the company scorecard

Successfully builds relationships at all levels of the organizations

Identifies client's needs

Communicates account progress and new Company programs to client

Conducts and / or monitors customer, client and associate satisfaction surveys

Visits clients and facilities regularly

Delivers the corporate communications and priorities to both the region team members and clients

Builds an effective and results achieving team within the region

Communicates effectively with all team members

Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction

Develops and monitors realistic and accurate budget and forecasts.

Ensures that the Region is meeting financial performance and client forecasts

Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact

Ensures that Operations Team members are performing their responsibilities effectively

Ensures that audits are conducted at all facilities including but not limited to : Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred qualifications :

Bachelor's degree is preferred, or equivalent professional experience

12-15 years upscale food service experience, including 10 years at the management level and five to seven years' experience of multi-unit management

Experience in personnel management including hiring, supervision, evaluation and succession planning

Ability to multi-task as well as stay on task and concentrate with constant interruptions

Must be able to make business decisions based on financial reports and similar facts

Must be knowledgeable on HACCP controls along with proper storage and use of food

Excellent knowledge of Microsoft Office : Word, Excel and PowerPoint

ServSafe or Department of Health certification a plus

Must be able to read and interpret business records and statistical reports

Must be able to analyze and interpret policies established by administrators

Strategic Dining is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Strategic Dining are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Strategic Dining maintains a drug-free workplace.

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