Customer Service Representative Remote

Customer Service Representative

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

• Manage inbound customer communications
• Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success
• Advise customers on how to successfully leverage the product / service based on their unique needs.
• Maintain working product knowledge
• Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM
• Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements :