Senior Analyst, Finance Services

About us

National Grid is hiring a Senior Analyst for Billing Operations Department in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid bills over 6 million accounts per month in its customer billing system, CSS (Customer / 1). The Billing Operations Department monitors and updates the customer billing system; ensuring that the bills are accurate and implementing new billing programs. National Grid is seeking a Lead Analyst to support, analyze, and report on the existing billing programs, as well as design, test, and implement new billing system enhancements. Position requires existing knowledge of National Grid's billing system (CSS, Customer / 1), the underlaying data model, and ability to write SQL to query and update the database.

Key Accountabilities

• Process the monthly price changes into the billing system using a defined process. Run controls and audits to ensure the prices are correctly implemented. Implement process improvements or automate the process, if possible.
• Perform bill verifications to ensure the accuracy of the generated bills. Report and analyze any deviations.
• Create adhoc queries on the billing system database (DB2 / SQL) to order to extract reporting data, analyze data, or update / insert data records
• Analyze customer billing system issues reported by end-users. Identify root cause and communicate resolutions back to the end-users. Update the business process docs or training to prevent user issues in the future, or document the required system fixes for IT. Report on metrics.
• Document code related issues with the billing system. Work closely with IT to recreate and analyze the issue. Develop and execute a test plan to test the code fix.
• Write requirement documents for billing system enhancements, based on interviews with the end-users and regulatory staff to understand the business needs.
• Create test plans for billing system enhancements. Execute the test plan, documenting the test results. Document and prioritize any defects. Track and report on progress of testing.
• Create an implementation plan to deploy new IT solutions by identifying impacted business units, creating process flows, and identifying required training. Monitor the implementation and escalate any issues.
• Create procedure documents on newly developed programs for the billing system.
• Challenge existing ways of working and continuously seek ways to do things better.

Qualifications

Employees are expected to have the knowledge & experience listed below.

Capability Requirements :

More Information

Salary

$81k - $95k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications / characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.