Help Desk Technician - SWINGS - TS / SCI w / POLY

Type of Requisition :

Regular

Clearance Level Must Currently Possess :

Top Secret / SCI

Clearance Level Must Be Able to Obtain :

Top Secret SCI + Polygraph

Public Trust / Other Required :

None

Job Family :

Technical Support Services

Job Qualifications : Skills :

Communication, Customer Service, Systems Support

Certifications : None

Experience :

8 + years of related experience

US Citizenship Required :

Yes

Job Description : Help Desk Technician

hours : 1400-2200

days : Sun-Thur

Essential Job Functions :

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and / or outside customer computer hardware, software, network, system / application access, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

Qualifications :

The likely hourly rate for this position is between $28.93 - $39.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

40

Travel Required : None

Telecommuting Options :

Onsite

Work Location :

USA MD Annapolis Junction

Additional Work Locations :

Total Rewards at GDIT :

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans