Technical Support Engineer - L2

The Company : Varonis (Nasdaq : VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.

The Role : We are seeking a self-driven Technical Support Engineer who's ready to go beyond the usual break / fix routine. This isn't just about fixing issues; it's about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You'll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn't even dream of.

The Location : We are considering candidates who are able to work by onsite model, based out of Portland, Oregon.

Qualifications

• Experience with SaaS Platforms
• Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
• Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management.
• Familiarity with firewalls, VPNs, IDS / IPS, and network protocols (TCP / IP, DNS, SSL / TLS).
• Experience in troubleshooting network-related issues in a SaaS environment
• Analytical Thinking
• Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues.
• Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards.
• Ability to think critically and solve complex problems, often under pressure.
• Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues.

Game Changing Qualities :

The Responsibilities

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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