Quality Manager

Overview

ITW Electrostatics is a division of Illinois Tool Works (NYSE : ITW) and a leader in static control devices for equipment makers and end users. The Quality Manager, as a key member of the Electro Static Technology leadership team, reports to the Business Unit Manager and provides day-to-day Quality support. The role involves communicating process status, keeping team members informed, and responding clearly to customer inquiries while maintaining relationships across the organization. The position is onsite full time in Mechanic Falls, Maine.

Essential Duties and Responsibilities

• Lead cross-functional project teams to implement continuous improvement activities.
• Deliver practical, hands-on training to company personnel at all levels in ITW toolbox and continuous improvement concepts, tools, and methods.
• Lead continuous improvement project steering committees. Work with project leaders to communicate project scope, status, and results to Business Unit Manager. Identify and escalate project roadblocks, as necessary.
• Ensure sustained improvement by creating documents, such as work instructions, process maps and standard work documents.
• Directly involved in supporting process improvements and changes by providing technical support in process evaluations, time studies, layout designs, etc.
• Apply a structured problem-solving mechanism, such as 8D or 5-Why analysis to business problems, driving to root causes and ensuring corrective actions are robust.
• Interface with continuous improvement engineers at other ITW locations to share best practices and coordinate project efforts.
• Must be able to work effectively with and communicate well with employees at all levels of the company.
• Support all released products and manage product design changes for the entire product life cycle (from launch through obsolescence).
• Assign resources to engineering projects and develop a system to evaluate the priority of projects.
• Ensure that new designs meet acceptable Design for Manufacturability (DFM), Testability (DFT), and Assembly (DFA) through close engagement with new product development teams.
• Manage pilot builds and provide feedback to the design teams to improve quality and reliability of new products.
• Establish and maintain the factory production layout using lean manufacturing techniques.
• Develop, maintain, and improve production documentation, manufacturing equipment, and product testing methodology.
• Support the customer escalation process to ensure issues are resolved effectively and timely.
• Ability to work with the supply chain team in a fast-paced environment to take necessary actions based on EOL notifications and components availability.
• Process-driven with the ability to create and modify critical business processes to meet changing business needs.
• Lead continuous improvement activities focusing on safety, quality, cost reduction, and efficiency.
• A customer-centric mindset with the ability to understand internal and external customer needs.
• Self-motivated, results-oriented, and capable of setting high goals for teams.
• Strong coaching ability to hire, develop and retain a diverse pipeline of talent.
• Global mindset with the ability to build constructive relationships across the organization.
• Excellent verbal, written, interpersonal, communication and presentation skills for all levels of the organization.
• Use 80 / 20 thinking to analyze processes and reduce complexity in finance and manufacturing.
• Clearly articulate business strategies and performance.
• Perform other duties as assigned by the Business Unit Manager.

People Leadership and Talent Development

Job Requirements

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Physical Requirements & Work Environment

The physical demands and work environment described here are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.

Benefits

ITW offers a competitive salary and a comprehensive benefits package that includes health, dental, life, LTD insurance, 401k with company match, employee assistance, wellness programs and tuition reimbursement. ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable laws. ITW values diverse perspectives and is committed to fair treatment throughout the employment relationship.

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