Claims Service Rep - Contact CenterTampa

Claims Service Rep - Contact Center

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe / award winning culture where collaboration and innovation are expected, recognized and awarded!

This position is Full Time Monday - Friday

No evenings, No Weekends

What you will be doing :

• Provide customer support via incoming calls, acting as the first point of contact after property damage.
• Gather customer details and validate insurance coverage.
• Create claim reports for the transition to a Claims Examiner.
• Respond in a timely manner to all customer inquiries.
• Accurately enter customer details into the database.
• Ensure that QA metrics are met regarding customer satisfaction and call management.
• Identify and escalate complex issues to leadership for resolution, as needed.
• Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented.
• Perform other duties, as assigned.

What you have :

Education, Experience, and Licensing :

Qualifications / Skills and Competencies :

What Slide offers to you :

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &

2024 TOP WORKPLACE - USA Today (National)