Training Manager

Job Description

Job Description

Description :

Training Manager is responsible for directing the planning, design, and implementation of our training programs which results in better performance, productivity and quality of work from all restaurant team members. Responsibilities include assessing and identifying the company's training needs, maintaining & coaching our culture, being a utility player in the field (in our restaurants), and managing and directing team member training. Our training manager is regarded as a high-level problem solver within the company. They are extremely in-tuned with all levels of operations, marketing and human resources to facilitate the needs of both our guests and team members through providing an enriched training experience and all tools necessary.

Training Manager work across many departments to get team members up to speed in both their specific vertical, and the overall needs of the company. We prefer someone who has a background in hospitality, leadership, human resources, development and / or education.

Requirements :

RESPONSIBILITIES & SPECIFIC TASKS

• Develop, maintain and revise materials and systems for hourly Team Members and Management training programs
• Identifying and assessing future and current training needs
• Drawing an overall or individualized training and development plan
• Deploying a wide variety of training methods
• Implementation and monitoring all training methods and aspects
• Engage, monitor & guide participants in the Manager-In-Training program. From orientation to completion by tracking, reviewing and validating completion of program requirements
• Maintain records and prepare reports to evaluate performance and monitor progress of trainees
• Participate in new restaurant openings by organizing training schedules, creating specialized training materials and providing operational support as needed
• Execute store / site visits to perform training and operational audits, inspections, process improvement observations, and provide detailed written feedback for review by leadership team
• Facilitate classroom sessions to present training information and materials
• Cross Functional assistance with menus and promotions alongside Marketing, Operations and IT teams
• Certified Trainer Program
• In-Store Mgmt ‘Training Managers’ quarterly meetings
• Weekly reporting of new hires & communication with store managers on progress
• Administer company wide scheduling platform
• Administer online waitlist guest management platform
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

SKILLS & SPECIFICATIONS

INTERPERSONAL SKILLS

SUPERVISION

WORK SCHEDULE

BENEFITS