Computer Operations Specialist

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Who We Are:
Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.

Job Summary:
The Computer Operator is responsible for performing a variety of computer operations tasks, including monitoring, maintaining, and operating computer systems and related peripheral equipment. The role also includes creating, maintaining, and updating operational documentation; executing ICS processing and nightly draws; and completing additional duties as assigned by the Data Center Operations Manager and Data Center Operations Coordinator.

Essential Duties and Responsibilities:
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Note: This is a night shift position (6:30 pm 6:30 am). Flexibility and a willingness to adjust workdays or hours, as needed, to ensure 24/7 staffing coverage is required. Weekends and holidays are required.

• Operate the Georgia Lottery Corporations (GLC) host and network systems efficiently and effectively.
• Perform remote work tasks as needed and demonstrate proficiency in Microsoft Teams and other collaboration tools.
• Contribute to team goals by demonstrating initiative, reliability, and effective communication.
• Monitor the GLC network and related services to ensure optimal performance and system availability.
• Execute established procedures to identify, address, and escalate system or network issues to appropriate staff in a timely manner.
• Monitor and execute ICS production processing to ensure accuracy, integrity, and timely completion of daily workloads.
• Plan, prepare, document, and verify successful completion of daily ICS processes and drawing activities.
• Troubleshoot and report ICS production or processing issues to designated personnel for prompt resolution.
• Participate in testing and implementation of system, network, or software upgrades and modifications.
• Perform preventive maintenance on peripheral devices and other related equipment as required.
• Safely lift and carry up to 25 pounds of supplies or materials as needed.

Knowledge and Skill Requirements:

• Associate degree in Computer Science, Information Systems, or a related field; an equivalent combination of education, training, and experience may be considered.
• One (1) to three (3) years of experience in computer operations, data center support, or systems monitoring.
• Working knowledge of Windows, Citrix, ShareFile, and Microsoft Office 365.
• Ability to follow detailed procedures accurately and work independently with minimal supervision.
• Strong analytical, problem-solving, and communication skills.
• Ability to work various night shifts, including weekends and holidays.

Preferred Qualifications

• Experience with ICS processing or lottery gaming system operations.
• Familiarity with data center infrastructure, server monitoring tools, and network troubleshooting.
• Experience working in a 24/7 data center or operations environment.
• Demonstrated ability to collaborate effectively with technical teams and management.

Benefits:
Family friendly atmosphere
Fun environment
Competitive pay
Excellent benefits package
Business casual workplace
401k with company contribution